Name: Custom Embroidered Tote Bag
Brand: Heart Strings
Price: 45.0 CAD
Availability: InStock

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Details

Your tote, your way! 🧵 Make it uniquely yours with custom embroidered initials or a word and up to 3 of your favourite icons, from zodiac signs and sweet treats to paw prints, bows and holiday favourites. Each tote is embroidered in-house, just for you.

How to customize

Pick your tote colour: Black, Natural, Light Purple, Green/Natural, Blue, Brown, Brown/Natural, Rose Pink or Red
Choose your font: Script, Sans Serif or Serif
Add your initials or word: 1 to 7 letters. Type it exactly as you want it stitched. UPPER CASE, lower case and punctuation will be embroidered just as you enter them.
Pick your thread colour
Choose 1 to 3 icons from our icon menu: Zodiac signs, Food, Outdoor, Misc and Christmas

As you make your choices, a preview of your design appears right on the tote photo so you can see how it will look.

Don't see an icon you need? Customization may be available. Send us an email at contact@theheartcloverdale.com. Please note there may be costs associated with further customization.

Tote details

Size: 21" W x 15" H x 6" D, roomy enough for everyday essentials, beach days, work or school
Material: heavy-duty 12oz 100% cotton canvas with reinforced seams
Pocket: 8" x 8" outside front pocket
Closure: top zipper to keep your things secure
Handles: 1.5" wide x 25" long, comfy to carry by hand or over the shoulder
Embroidery: letters approx. 1.25" tall, icons approx. 1"

Care

Spot clean when possible. If needed, hand wash in cold water and hang to dry. Cotton canvas can shrink 5–10% if washed, so we don't recommend machine washing or drying.

Made to order: please allow 7–14 business days for your tote to be embroidered and completed.

Because each tote is personalized just for you, custom orders are final sale. The preview is an illustration; finished embroidery may vary slightly in size, placement and colour.

Shipping

Simply put the address you wish the package to be mailed to in the “shipping” address. You will either have the option to pay for shipping or it will be “free” if you’ve met the minimum order amount. Our online orders are typically shipped 1-3 business days unless custom or made to order items are included in your purchase. We ship with many different carriers to maximize efficiency in you receiving your orders as quickly as possible.

Local Pick-Up

If you shop online and select ‘Local Pick Up’ you will be notified by e-mail when your order is ready - up to a maximum of 3 business days (unless customization or a pre-order/made to order item is on your purchase). They are open Monday- Thursday 8am-4:30pm for local pick up. Please check their social media for special closures.

Pick up location: TRULY Headquarters 106-17696 65A ave. Surrey, B.C. Parking can be limited as this is a light industrial area so please plan accordingly. This information will also be in your “ready for pick up” email. Do not visit until you have received this email (check your junk email). If you are sending someone to pick up your order for you, please provide them with the pick up email.

All orders must be picked up within 14 days of receiving your “ready for local pick up” notification. If you cannot pick up your item within this time, please contact us and we can arrange shipping. Any orders left past 30 days will be donated.

Please take the time to review your purchase before leaving to ensure your order is correct.

Returns & Exchanges

How do returns work?

All eligible products (see exclusion list below) for a shop credit may be returned 14 days from delivery date notification or pick up notification. Returns are only via mail (at the customers expense) or drop off at our pick up location. We do not offer refunds or exchanges.

Returns via mail:

All eligible products from an online purchase can be returned for a shop credit. Please email us your tracking information within 10 days from the order delivery date provided by shipping company. We do not offer money refunds or exchanges.

You can return the products by mailing it back to us (at the customer’s expense). Our mailing address is: Attention: The Heart 106-17696 65A ave. Surrey, B.C. V3S 5N4 Canada

We recommend selecting a tracked shipment as we are not responsible for packages that are lost in the mail.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

Returns via drop off box:

All eligible products from an online purchase can be returned for a shop credit. Please email within 14 days from the order ready for pick up notification date. We do not offer refunds or exchanges.

Once we have confirmed we are expecting your return via email, you can drop your item off, packaged and labeled with the first name, last name (of who placed the order) and order number. The drop box is also at Truly headquarters.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

RETURN POLICY

Items must not be washed, worn or damaged.
All original tags must be attached
You must provide a receipt digitally or with your return package

The following items are final sale and not eligible for a store credit or exchange:

All sale or discounted items- Custom mugs + ornaments- Boxes & Gift Sets
Face Masks
Earrings
All bath and products (including skincare tools)
Underwear
Bodysuits
Hosiery
All drinkware
Hair accessories
Gift cards

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