Simply put the address you wish the package to be mailed to in the “shipping” address. You will either have the option to pay for shipping or it will be “free” if you’ve met the minimum order amount. Our online orders are typically shipped 1-3 business days unless custom or made to order items are included in your purchase. We ship with many different carriers to maximize efficiency in you receiving your orders as quickly as possible.
Choose Local Pick Up at checkout and we’ll email you when your order is ready, usually within 3 business days (custom, pre-order and made-to-order items take longer). Please wait for that email before coming, and check your junk folder.
Where: THE HEART, inside Truly Lifestyle, 106-17696 65A Ave, Surrey, BC. Come to the front entrance (look for Truly’s signage). Parking is limited in this light industrial area.
Hours: Monday–Thursday, 8:00am–4:30pm. Check our social media for special closures.
Holiday hours
Nov 2–21: Mon 8am–6pm · Tue–Thu 8am–4:30pm · Sat 9am–1pm
From Nov 23: Mon 8am–6pm · Tue–Fri 8am–4pm · Sat 9am–1pm
Closed Sundays (and Fridays until Nov 21).
How do returns work?
All eligible products (see exclusion list below) for a shop credit may be returned 14 days from delivery date notification or pick up notification. Returns are only via mail (at the customers expense) or drop off at our pick up location. We do not offer refunds or exchanges.
Returns via mail:
All eligible products from an online purchase can be returned for a shop credit. Please email us your tracking information within 10 days from the order delivery date provided by shipping company. We do not offer money refunds or exchanges.
You can return the products by mailing it back to us (at the customer’s expense). Our mailing address is: Attention: The Heart 106-17696 65A ave. Surrey, B.C. V3S 5N4 Canada
We recommend selecting a tracked shipment as we are not responsible for packages that are lost in the mail.
Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.
Returns via drop off box:
All eligible products from an online purchase can be returned for a shop credit. Please email within 14 days from the order ready for pick up notification date. We do not offer refunds or exchanges.
Once we have confirmed we are expecting your return via email, you can drop your item off, packaged and labeled with the first name, last name (of who placed the order) and order number. The drop box is also at Truly headquarters.
Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.
RETURN POLICY
The following items are final sale and not eligible for a store credit or exchange:
This worked so well and my curls stayed for a couple days! I love how easy it is, how gentle it is on the hair, and how no products are necessary (especially heat damaging curling irons!) I would 100% recommend this!
You know when you think something is too good to be true? Well this product is both. It works so well and is so easy to use (coming from someone who is not good with beauty hacks)
I’ve used this on almost dry hair, dry hair and 1-2 day old hair and the results are amazing! Do you look like you belong in little house on the prairie while it’s in? yes. Do you look like a bombshell when you take it out? Hell yes! I love this product and tell everyone to buy it - but only if you buy from the heart ❤️ LOVE IT!
Like most, I was skeptical about this product. I tried the tik tok hack with the lulu tights and house coat belt and results were meh. I bought this on a whim after watching the how to videos from Annie. Blown away from the results!!!!! It took me less then 2 minutes to do… I washed my hair, let it air dry and then put in the heatless curler. Took it out 30ish minutes later right before leaving for work and it the results were wayyyy better then I expected especially since I didn’t have to blow dry or use a curling iron. It saves so much time. And so easy to use. Just wrap the hair however you feel and it will work. Definitely worth the $30. I went back and bought a few more for gifting!
Best $30 ever spent. I have incredibly thick long hair and I was a little worried this wouldn’t curl all my hair as I have so much. Man was I wrong. I had ringlets when I woke up in the morning. Highly recommend
This was so easy to use and my hair was full of big bouncy curls!