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Document Details Plus


WATERPROOF BIRTHSTONE NECKLACE

Restocking mid/end of April 🩷

Shine bright like a diamond (or whatever your birthstone is)! These Birthstone Necklaces make the perfect gift (for you or for someone else). Whether it’s a loved one's birthday or just a random Tuesday, this colorful gem will keep spirits high and sparkling!

Details: 18" Chain + 2" Extender, 7x9mm Pendant, 316L Stainless Steel, 18K Gold PVD

Purchase Zodiac Sign Mug to make it a set. Automatic savings in cart when purchased together.

Add a velvet pouch for gifting  

Can I wear waterproof jewelry in the shower? YES! Our waterproof collection is completely safe to wear in the shower.

Will waterproof jewelry tarnish?NO! The PVD process of applying 18K Gold to 316L Stainless steel atom by atom will keep your jewelry from tarnishing.

How is your jewelry waterproof?The manufacturing process for our waterproof collection is called PhysicalVapour Deposition (PVD for short) and it’s different from plated jewelry. 18K Gold is applied to 316L Stainless Steel atom by atom so it’s highly durable, waterproof and tarnish resistant.

What is PVD? Physical Vapour Deposition is a process that vaporizes real gold and applies it on to a stainless steel base, atom by atom. This process is much more durable than gold-plating.

What is 316L Stainless Steel?316L Stainless Steel is high grade, durable stainless steel. It is commonly used in medical equipment and is extremely resistant to corrosion.

Is your waterproof jewelry hypoallergenic? Since we use 18K Gold and 316L StainlessSteel, it is relatively unlikely to cause allergic reactions. People can be allergic to many things (including stainless steel and gold) so it’s important to understand what your specific allergies are. Our waterproof collection is free of the most common allergens.

How do I care for my waterproof jewelry?Avoid exposure to chlorine as it will shorten the lifespan of the PVD gold. If your waterproof jewelry needs cleaning, wash with water and gently scrub with a soft-bristled brush. Rinse thoroughly with water and dry well.

Delivery truck Shipping Plus

Simply put the address you wish the package to be mailed to in the “shipping” address. You will either have the option to pay for shipping or it will be “free” if you’ve met the minimum order amount. Our online orders are typically shipped 1-3 business days unless custom or made to order items are included in your purchase. We ship with many different carriers to maximize efficiency in you receiving your orders as quickly as possible.

Address pin Local Pick-Up Plus

Choose Local Pick Up at checkout and we’ll email you when your order is ready, usually within 3 business days (custom, pre-order and made-to-order items take longer). Please wait for that email before coming, and check your junk folder.

Where: THE HEART, inside Truly Lifestyle, 106-17696 65A Ave, Surrey, BC. Come to the front entrance (look for Truly’s signage). Parking is limited in this light industrial area.

Hours: Monday–Thursday, 8:00am–4:30pm. Check our social media for special closures.

Holiday hours

Nov 2–21: Mon 8am–6pm · Tue–Thu 8am–4:30pm · Sat 9am–1pm

From Nov 23: Mon 8am–6pm · Tue–Fri 8am–4pm · Sat 9am–1pm

Closed Sundays (and Fridays until Nov 21).

  • Sending someone else? Forward them your pickup email.
  • Pick up within 10 business days. Can’t make it? Contact us and we’ll arrange shipping. Unclaimed orders are donated.
  • Please check your order before you leave.
Easy returns Returns & Exchanges Plus

How do returns work?

All eligible products (see exclusion list below) for a shop credit may be returned 14 days from delivery date notification or pick up notification. Returns are only via mail (at the customers expense) or drop off at our pick up location. We do not offer refunds or exchanges.

Returns via mail:

All eligible products from an online purchase can be returned for a shop credit. Please email us your tracking information within 10 days from the order delivery date provided by shipping company. We do not offer money refunds or exchanges.

You can return the products by mailing it back to us (at the customer’s expense). Our mailing address is: Attention: The Heart 106-17696 65A ave. Surrey, B.C. V3S 5N4 Canada

We recommend selecting a tracked shipment as we are not responsible for packages that are lost in the mail.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

Returns via drop off box:

All eligible products from an online purchase can be returned for a shop credit. Please email within 14 days from the order ready for pick up notification date. We do not offer refunds or exchanges.

Once we have confirmed we are expecting your return via email, you can drop your item off, packaged and labeled with the first name, last name (of who placed the order) and order number. The drop box is also at Truly headquarters.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

RETURN POLICY 

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • You must provide a receipt digitally or with your return package

The following items are final sale and not eligible for a store credit or exchange:

  • All sale or discounted items- Custom mugs + ornaments- Boxes & Gift Sets
  • Face Masks
  • Earrings
  • All bath and products (including skincare tools)
  • Underwear
  • Bodysuits
  • Hosiery
  • All drinkware
  • Hair accessories
  • Gift cards