Name: Customizable “Grandparent” Graphic Sweater
Brand: Pier Prints Clothing
Price: 65.0 CAD
Availability: InStock

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Details

If there is a color t shirt or sweater not listed that you would prefer, please just DM me and leave it in the notes section of your order.Crewneck details:

Material: 50/50 cotton/polyester

HOW TO CUSTOMIZE:

1.) Select Color + Size

2.) Select the text option for the main part of the shirt: example “grandma”. If the special name you have is not listed, please select “custom” and include the name in the notes section of your CART

3.) Provide the children’s names you would like listed in the notes section of your CART. I will arrange accordingly on how they best fit on the sleeves depending on how many names. Please ensure all spelling is correct as no proofs are sent.

*Please note we do not send proofs for these orders. They will look similar to the one pictured on website.

Sizing: Take your regular size for a regular relaxed fit or size up 1-2 sizes for an extra relaxed or oversized fit. This is a unisex sweater.

Made by us in house with Pier Prints with direct to film transfers.

Wash: For longevity it’s recommended to wash inside out on gentle and flat/hung to dry.

MADE TO ORDER: These tops are made to order. They will be ready for shipping or pick up in approximately 2-10 business days from the date the order is placed.

Shipping

Simply put the address you wish the package to be mailed to in the “shipping” address. You will either have the option to pay for shipping or it will be “free” if you’ve met the minimum order amount. Our online orders are typically shipped 1-3 business days unless custom or made to order items are included in your purchase. We ship with many different carriers to maximize efficiency in you receiving your orders as quickly as possible.

Local Pick-Up

If you shop online and select ‘Local Pick Up’ you will be notified by e-mail when your order is ready - up to a maximum of 3 business days (unless customization or a pre-order/made to order item is on your purchase). They are open Monday- Thursday 8am-4:30pm for local pick up. Please check their social media for special closures.

Pick up location: TRULY Headquarters 106-17696 65A ave. Surrey, B.C. Parking can be limited as this is a light industrial area so please plan accordingly. This information will also be in your “ready for pick up” email. Do not visit until you have received this email (check your junk email). If you are sending someone to pick up your order for you, please provide them with the pick up email.

All orders must be picked up within 14 days of receiving your “ready for local pick up” notification. If you cannot pick up your item within this time, please contact us and we can arrange shipping. Any orders left past 30 days will be donated.

Please take the time to review your purchase before leaving to ensure your order is correct.

Returns & Exchanges

How do returns work?

All eligible products (see exclusion list below) for a shop credit may be returned 14 days from delivery date notification or pick up notification. Returns are only via mail (at the customers expense) or drop off at our pick up location. We do not offer refunds or exchanges.

Returns via mail:

All eligible products from an online purchase can be returned for a shop credit. Please email us your tracking information within 10 days from the order delivery date provided by shipping company. We do not offer money refunds or exchanges.

You can return the products by mailing it back to us (at the customer’s expense). Our mailing address is: Attention: The Heart 106-17696 65A ave. Surrey, B.C. V3S 5N4 Canada

We recommend selecting a tracked shipment as we are not responsible for packages that are lost in the mail.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

Returns via drop off box:

All eligible products from an online purchase can be returned for a shop credit. Please email within 14 days from the order ready for pick up notification date. We do not offer refunds or exchanges.

Once we have confirmed we are expecting your return via email, you can drop your item off, packaged and labeled with the first name, last name (of who placed the order) and order number. The drop box is also at Truly headquarters.

Once your product has been inspected and meets the return criteria, we will email you an in-store credit. Store credits are emailed to the customer who made the purchase.

RETURN POLICY

Items must not be washed, worn or damaged.
All original tags must be attached
You must provide a receipt digitally or with your return package

The following items are final sale and not eligible for a store credit or exchange:

All sale or discounted items- Custom mugs + ornaments- Boxes & Gift Sets
Face Masks
Earrings
All bath and products (including skincare tools)
Underwear
Bodysuits
Hosiery
All drinkware
Hair accessories
Gift cards

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